Our OneSource Service offering will pro-actively manage your network to reduce downtime and increase productivity.

Sentri's OneSource Service (and Help Desk) is a call, click, or e-mail away

Many companies do not take into account the cost of downtime and lost productivity of their employees. Delayed deferred support and deferred maintenance, costs American corporations billions of dollars annually, and can triple the total cost of ownership ("TCO") for a PC and network environment.

The OneSource Service provides a fixed per device price structure.  To provide maximum convenience and flexibility, Sentri’s structure allows for inclusion or exclusion of devices at different levels as required by your infrastructure.  In other words, as an example, Clients can cover critical servers at the Platinum level and non-critical network devices at the Silver level.

System downtime, viruses, spy ware, loss of productivity… Are your computer systems working consistently and as expected?  If not, these distractions are unnecessary, time consuming and very expensive.

At Sentri, Inc., we understand this.  We also know that businesses are constantly challenged by the task of managing business growth while coping with continuous technology challenges.

Our focus is to keep your IT systems operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues.  We’re here to help you realize the productivity gains and ROI you have been expecting from your computer systems all along.

Sentri’s OneSource service provides enterprise class IT administration with the peace of mind of fixed end-user support costs, along with predictable advanced infrastructure, server, and business system management.  Further assurance of system stability and critical availability of core business components is maintained with optional fault management monitoring services. 

The three-tier OneSource structure provides maximum flexibility across the following areas of service:

• Inclusion or exclusion of devices
• Structured response times
• Per device price engineering support
• Reduced price for “Off-Agreement” engineering support time

OneSource offers a three tiered approach to providing you remote support services. To provide a greater level of service OneSource allows for different devices and coverage within the same environment thereby putting the right resources under the right support agreement.

Please find below, an Executive Overview of the OneSource offering levels.  The additional components can be added to any Gold or Platinum Agreement

Service	Overview Description
Silver	Critical Windows OS Patch Management, AV/AS Signature Updates, 24x7 Monitoring and Reporting
Gold	10x5 Remote Help Desk Response, Asset Management, Service Pack and Firmware Updates
Platinum	Rebuild / Reimage, Data Transfer, User Add/Delete/Modify, Backup Monitoring Minor File Restorations
Additional Components	Application Deployment, 3rd Party Support, Account Management, Quarterly, Annual CIO Review

The Sentri Help Desk solution frees you and your staff to focus on strategic initiatives, while obtaining the benefits of a specialized IT support staff and predictable costs.

Please fill out the product inquiry on the right to receive additional information and pricing.