Customer Interaction Management (CIM) has emerged as the most powerful method for delivering better service and improving customer loyalty - while reducing operating costs.
CIM solves the vexing problem of unifying communications across multiple channels: phone, e-mail, voicemail, chat, fax, and ensuring that all your customer care departments, from sales to order entry, to customer service, to dispatch, fulfillment and distribution have access to and can act upon up-to-date information. Our Advanced Communications solution replaces the traditional PBX environment with a unified communications platform, accessible from any device any time.  
All your sophisticated call center capabilities are available to you, from day one of deployment: automatic call distribution, unified messaging, desktop faxing, real-time call center features, presence management, queue-based routing and more.
Advanced Communication Solutions from Sentri:

Interaction Process Automation (IPA) restores control over your business processes and creates visibility into your operations as it automates. IPA keeps track of work, progress, people, skills, qualifications, availability, and resources. IPA optimizes processes by automatically prioritizing and routing work to the best qualified and available worker – regardless of location – for timely completion. IPA knows who and where those people are and delivers the work to them. Say goodbye to delays and chaos and hello to efficiency and manageability